Terms and Conditions

These terms and conditions govern your use of Fezbet casino and its gaming services. By registering an account and accessing our platform, you acknowledge that you have read, understood, and agree to be bound by these terms. Fezbet casino terms and conditions are designed to ensure fair play, protect player interests, and maintain a secure gaming environment for all users in Canada.

Account Registration and Eligibility

To participate in gaming activities at Fezbet, you must be at least 19 years of age or meet the minimum legal gambling age requirement in your province of residence. During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and phone number. Each player is permitted to maintain only one account at Fezbet casino. Creating multiple accounts may result in suspension or closure of all associated accounts and forfeiture of any winnings or bonuses. You are responsible for maintaining the confidentiality of your login credentials and must not share your account information with any third party. Any activity conducted through your account will be considered your responsibility. Fezbet reserves the right to request verification documents at any time to confirm your identity, age, and payment method ownership. Failure to provide requested documentation within the specified timeframe may result in account restrictions or closure.

Deposits, Withdrawals, and Financial Transactions

All financial transactions at Fezbet must be conducted in Canadian dollars or other supported currencies as indicated on the platform. The following table outlines the minimum and maximum transaction limits:

All deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited and may result in account suspension. Fezbet casino terms and conditions stipulate that withdrawal requests can only be processed to the same payment method used for deposits unless otherwise approved by our finance department. Before processing your first withdrawal, you must complete the account verification process by submitting required identification documents. Fezbet reserves the right to apply additional security checks on withdrawal requests, which may extend processing times. Any applicable fees for transactions will be clearly displayed before you confirm the transaction. Currency conversion rates, where applicable, will be determined by the payment provider and may include conversion fees.

Bonus Terms and Wagering Requirements

Fezbet offers various promotional bonuses, free spins, and loyalty rewards to enhance your gaming experience. All bonuses are subject to specific terms and conditions that must be fulfilled before any winnings can be withdrawn. Wagering requirements apply to all bonus funds and are calculated based on the bonus amount received. The following table outlines standard wagering requirements for different bonus types:

Unless otherwise stated, the maximum bet permitted while playing with bonus funds is $5 CAD per spin or hand. Exceeding this limit may result in forfeiture of the bonus and any associated winnings. Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games may contribute between 10-20% or be excluded entirely. Players must check the specific contribution rates before playing with bonus funds. Bonuses cannot be withdrawn and will be deducted from your account balance upon withdrawal request. Only one active bonus is permitted per account at any given time. Fezbet reserves the right to modify, suspend, or cancel any promotional offer without prior notice.

Safe Gaming and Responsible Gambling

Fezbet is committed to promoting safe gaming practices and providing support for responsible gambling. We provide various tools to help you maintain control over your gaming activities, including deposit limits, loss limits, session time limits, and self-exclusion options. You may set daily, weekly, or monthly deposit limits through your account settings, which will restrict the amount you can deposit within the specified timeframe. These limits take effect immediately when decreased and after 24 hours when increased. Safe gaming features also include reality check reminders that alert you of the time spent on the platform at intervals you can customize. If you feel that your gambling is becoming problematic, you can request a temporary cooling-off period ranging from 24 hours to 6 weeks, or opt for self-exclusion for a minimum period of 6 months. During self-exclusion, you will not be able to access your account or receive any promotional materials from Fezbet. We partner with organizations such as Gamblers Anonymous, Responsible Gambling Council, and ConnexOntario to provide support and resources for players who may need assistance. If you are under 19 years of age, you are strictly prohibited from accessing Fezbet services, and we employ age verification measures to prevent underage gambling. Parents and guardians are encouraged to use internet filtering software to prevent minors from accessing online gambling sites.

Game Rules and Dispute Resolution

All games at Fezbet operate using certified Random Number Generator technology to ensure fair and random outcomes. Game rules, paytables, and return-to-player percentages are available within each game’s information section and should be reviewed before playing. In the event of a technical malfunction, system error, or communication failure, all affected game rounds and wagers will be void, and stakes will be returned to player accounts. Fezbet casino terms and conditions state that the platform reserves the right to withhold payment and declare bets void in cases of obvious errors, including but not limited to incorrect odds, technical glitches, or unauthorized access. If you believe there has been an error with your account, game outcome, or transaction, you must notify customer support within 14 days of the disputed event. All disputes will be reviewed by our compliance team, and decisions will be communicated via email within 30 days of receiving the complaint. Fezbet maintains detailed records of all gaming activity, transactions, and communications for a minimum of 5 years, which may be reviewed during dispute resolution. If a dispute cannot be resolved internally, you may escalate the matter to the relevant licensing authority or independent Alternative Dispute Resolution service as specified in your account jurisdiction. Fezbet reserves the right to suspend or terminate accounts that violate these terms and conditions, engage in fraudulent activity, or abuse promotional offers. Upon termination, any remaining balance in compliance with these terms will be returned to you after deduction of any applicable charges or chargebacks.